FAQ

Below are a few questions from some of our clients. If you have a question and do not see it here, please contact us by phone/email or chat with us online by clicking the chat box on the home page.

Q: How long does it take to receive my order?

A: We don't make it until you order it, and require 2 days for processing. We ship all orders priority mail and you should receive it within 3 days from the time we ship it.

Q: When I submit credit card information online, is it secure?
A: The security of your credit card information is a priority to us. When you add items to your shopping cart, you will be taken to a secure page that is protected by Thawte, and scanned for threats daily. We don't store payment information* and it must be submitted each time you place an order.

*We do have special situations where upon request, we store information for personal clients who would like to have their information on file.

Q: Can I pay over the phone?

A: We welcome you to complete your order over the phone. Please have your information ready to assist us in helping your transaction go quickly.

Q: Can I use these candles in my car to keep it fresh?

A: Yes, you can purchase travel tins for use in automobiles. Due to soy having a lower burn temperature, the wax may melt a little bit when placed in direct heat over 90 degrees. When moved to a cooler climate, it will return to it's original form.

Q: Why does my candle only burn in the center?

A: All of our jars, and travel tins are designed to burn down completely. To ensure proper burning, candles must be burned for a minimum of 2 hours the first time it is lit, or until the liquid pool reaches the edge. Our pillars are designed to only burn in the center, and only slightly to the edge. This helps to provide fewer wax leaks on the things you love.

Q: My candle is too strong?

A: All of our scented candles are tested and required to throw a scent without being lit. When lit, the candle will become stronger due to the amount of fragrance that is added. Try moving the candle to a larger room, or request lightly scented on your future orders. You can also contact us to exchange your candle.

Q: When I blow out the candle, it gives off a lot of smoke?

A: If not properly trimmed, your candle will give off what seems like a lot of smoke when blown out. Our candles contain 100% cotton wicks and do not contain lead, but wicks still need to be properly trimmed before each burn.

Q: I don't see prices for events on the website?